My loan officer told me I was approved, but now underwriting is asking for more documentation. What happened?

This is unfortunately common and stems from confusion between pre-qualification, pre-approval, and full underwriting approval. Many loan officers provide optimistic early assessments based on limited information, but the real scrutiny happens during underwriting. Sometimes new information surfaces, guidelines change, or the loan officer misunderstood your situation initially. I can review what you were told versus what's actually required, determine if there was miscommunication or an actual problem, and help you understand your true standing and what's needed to move forward.

I was told I qualified for a certain loan program, but now I'm being told I don't. Can you sort this out?

Yes, this happens more often than it should. Loan officers sometimes make premature promises about loan programs before fully verifying eligibility, or they may not fully understand overlays and restrictions that specific lenders add beyond basic program requirements. I can review the specific loan program guidelines, compare them to your actual qualifications, determine whether you truly don't qualify or if there's been a misunderstanding, and identify alternative programs or lenders where you would qualify. Sometimes it's a matter of finding the right lender with the right program fit.

My lender said my debt-to-income ratio was fine, but now they're saying it's too high. What's going on?

DTI calculations can be complex, and mistakes happen frequently. Common issues include: debts not initially counted being added later (student loans in deferment, co-signed obligations, business debts), income being calculated differently than initially discussed, or underwriters applying stricter standards than the loan officer anticipated. I can audit your DTI calculation to ensure it's accurate, identify any debts that might be excluded or paid off to improve the ratio, verify your income is being calculated correctly, and explore loan programs with higher DTI allowances if needed.

I was quoted one interest rate but now I'm being offered something much higher. Is this legal?

While frustrating, this can happen for legitimate reasons: market rates changed between quote and lock, your credit score or loan details changed, the initial quote didn't account for all factors, or there were fees/points not originally disclosed. However, it could also indicate poor communication or questionable practices. I can review your initial rate quote documentation, compare it to current market rates and your actual loan terms, determine if the change is justified or if you're being taken advantage of, and help you negotiate or find a better option if necessary. You have rights under lending laws, and I'll ensure they're respected.

My loan officer isn't returning my calls and my closing date is approaching. Should I be worried?

Yes, this is a red flag that shouldn't be ignored. Radio silence often means there's a problem they're avoiding discussing, they're overwhelmed and your file isn't getting attention, or there are issues they don't know how to solve. I can step in immediately to contact the lender directly, escalate your file to management if needed, determine exactly what's causing the delay, and take action to protect your closing date. The closer you are to closing, the more critical immediate intervention becomes.

I think my lender made errors on my loan application. How do I fix this?

Errors on loan applications can range from simple typos to significant misrepresentations of your financial situation. These mistakes can cause delays, denials, or even legal complications if they make it look like you misrepresented information. I can review your application for accuracy, document all errors with proper evidence, communicate corrections to the lender in the proper format, ensure your credit report and documentation support the correct information, and protect you from any implications of the lender's mistakes. It's important to address these immediately and maintain a paper trail.